FLR Spectron

Inbound Telephony

What are non-geographic numbers (NGNs)?

NGNs are used more and more frequently by call centres to facilitate the effective management of their inbound calls. NGNs are so called because they do not relate to a particular geographical location, like normal telephone numbers do. An NGN does not replace your existing telephone number but rather sits in front of it and becomes the number that potential/existing customers see on advertising and promotional materials.

How many types of NGN do you provide?

There are various types of NGNs available and FLR Spectron offers the following:

0800 – Caller pays nothing, number holder pays full cost of the call.
0845 – Caller pays local rate, no call charges to number holder.
0870 – Caller pays national rate, number holder pays nothing & receives revenue.
0871 – Caller pays special rate, number holder pays nothing & receives revenue.
0906 – Caller pays special tariff, number holder receives revenue.

I already use 0800, 0845, 0870, 0906 numbers what can you do for me?

FLR Spectron has an agreement with all major carriers. All you have to do is agree to bring or 'port' your number to FLR Spectron and we will mirror your existing service and make significant savings for you.

What is 'Porting'?

Number Porting means that you can request the transfer of an existing NGN from the company that currently delivers your inbound calls, to an alternative supplier providing they have a porting agreement in place with your existing supplier.

Outbound Telephony

How much will it cost me to connect to the FLR Spectron Least Cost Routing service?

Connection to the service is absolutely FREE of charge. Once you have agreed to take the service you will normally be able to start making savings within 14 days.

Do I have to change my existing telephone numbers?

NO – All we do is route your calls down the most cost effective route to the person you are calling which means you save a significant amount on every call.

Do I have to change my existing telephone lines?

NO – Once you have connected to the FLR Spectron service you can just sit back and look forward to cheaper bills. There will be no loss in call quality or any delay in connecting your calls.

Will routing boxes affect the quality of my telephone calls?

NO – Providing you are an existing BT customer, we actually want you to continue to use your existing telephone lines. We use these lines to deliver your calls more cost efficiently.

What makes you different to other Least Cost Routing suppliers?

We are not just amongst the very best in the market on price, we also pride ourselves on the quality of our account management and customer service, from the first point of contact with us, right through your life with us as a client.

How long will it take to connect me to the service?

Connection to the service is fast and simple through re-programming your switchboard or Carrier Pre Selection. Both options are connected within 14 days from receipt of your order.

I am not with BT, can I still use the service?

YES – FLR Spectron has an agreement with BT and other major carriers which means we are able to use their network to deliver heavily discounted telephone calls. This means no disruption to current BT users when transferring their service to FLR Spectron.