• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, serving as the primary point of contact.
• Account Growth: Identify opportunities to expand existing accounts by understanding client needs and offering relevant products or services.
• Customer Satisfaction: Ensure client satisfaction by providing exceptional service, addressing concerns, and resolving issues promptly.
• Project Coordination: Collaborate with internal teams to ensure timely and successful delivery of solutions according to client needs and objectives.
• Reporting & Analysis: Prepare regular reports on account status, performance metrics, and opportunities for improvement.
• Contract Negotiation: Assist in contract negotiations and renewals, ensuring terms align with company objectives and client expectations.
• Market Research: Stay updated on industry trends, market conditions, and competitor activities to provide clients with relevant insights and recommendations.
• Revenue Management: Achieve or exceed sales targets and contribute to the overall revenue growth of the company.

Key Competencies:

• Client-Focused: Committed to providing exceptional customer service and understanding client needs.
• Detail-Oriented: Attention to detail in managing accounts, preparing reports, and coordinating with teams.
• Proactive: Takes initiative to identify opportunities and solve problems before they escalate.
• Results-Driven: Focused on achieving targets and driving business growth.
• Adaptable: Comfortable working in a fast-paced environment and able to adapt to changing priorities.