Spaghetti House Case Study
Project Overview
Spaghetti House is a well-known Italian restaurant group with a rich heritage dating back to 1955, renowned for serving authentic Italian cuisine in a warm and welcoming setting. With 10 branches across London, they continue to bring classic dishes and genuine hospitality to diners throughout the city.
The team at Spaghetti House approached us to review and upgrade their head office legacy phone system. They were experiencing ongoing issues, including dropped calls due to an ageing ISDN2 line, unreliable service and outdated cabling. Their auto attendant had also ceased functioning, creating operational challenges for the business.
We conducted a comprehensive telecoms audit, surveying workstations and data points to plan a seamless upgrade with minimal disruption to operations.
Services
All-IP Digital Phone System
We transitioned Spaghetti House to a fully digital, future-proofed 1-Voice All IP telephony solution, preparing them for the 2027 copper line switch-off and providing a system designed to scale with their business.
Wi-Fi Handset Infrastructure
A dedicated new Wi-Fi solution was installed alongside Yealink Wi-Fi handsets, ensuring mobility and clear communication for staff throughout the office environment.
Seamless Installation
All hardware was pre-configured in advance, enabling a complete installation and migration in a single day with minimal downtime. Staff training and support were provided to ensure a smooth transition to the new system.
Impact
Future-Ready & Flexible
The move to an all-IP system ensures long-term compatibility and resilience ahead of the national copper line switch-off. With direct dial-in (DDI) numbers and hunt groups now in place, team members benefit from streamlined call routing and improved internal communications.
Hybrid Work Enabled
With Cisco Webex integration, remote and hybrid users can now access the complete voice system from any location, ensuring continuity and flexibility at all times.
Improved Customer Experience
The reinstated auto attendant, along with new out-of-hours voicemail-to-email functionality, enhances the customer journey and improves responsiveness across departments.
Insight & Oversight
Live call analytics provide the management team with visibility into call volumes, wait times and performance, supporting ongoing service improvements.
Operational Efficiency
The system’s reliability and flexibility result in fewer missed calls, improved connectivity and a smoother overall experience for both staff and customers.