FLR Spectron

Call Us 0345 899 9900
Contact Us
Privacy Policy

Privacy Policy

AN IMPORTANT NOTICE CONCERNING YOUR PRIVACY

PLEASE READ THIS NOTICE CAREFULLY TO HELP US PROTECT YOUR PRIVACY

Maintaining your trust and confidence is a high priority for us. We want you to understand how we protect your privacy, how we obtain and use your information, and the measures we take to safeguard it.

Links from our website to external websites are provided solely for your convenience and do not imply our endorsement of their content or providers. If you choose to follow a link to any such website, you do so at your own risk. We are not responsible or liable for the content or policies of these websites.

What Personal Information We Collect and Handle

“Personal information” is any information, recorded or otherwise, from which an individual’s identity is apparent or can be reasonably ascertained. This includes information that, when combined with other data, directly identifies an individual.

We may collect the following personal information to provide our services:

  • Name
  • Delivery Address
  • Email Address
  • Contact Number
  • Mobile Number
  • Date of Birth
  • Gender

Additionally, we may collect “sensitive personal information,” which includes:

  • Nationality, marital status, age, and religious affiliations
  • Education details or information related to legal proceedings and their outcomes
  • Government-issued identifiers, such as social security numbers, licenses, and tax returns

All collected personal and sensitive information will be securely stored and used only for the purposes outlined in this notice.

Purpose

We collect and store personal information for the following purposes:

  • Order Processing: To process orders submitted through our website and manage payments via our payment agent.
  • Product Delivery: To deliver purchased products. We may share your information with third parties for delivery purposes.
  • Customer Support: To provide updates on deliveries and assist with customer enquiries.
  • Verification: To verify information with third parties and ensure its accuracy.
  • Account Management: To administer your account, process financial transactions, and conduct demographic research.
  • Marketing: To provide information about our products and services, provided you have not opted out. You may unsubscribe at any time using the “unsubscribe” feature.
  • Legal Compliance: To disclose information when required by law or necessary to prevent threats to life, health, or public safety.

Security of Your Personal Information

We value the security of your personal information. Robust technical, organisational, and physical safeguards are in place to protect your data from threats.

For more details on our security measures, refer to our Security Privacy Notice.

Log Data

When you visit our website, we may collect “Log Data,” which includes:

  • IP Address
  • Browser Type and Version
  • Pages Visited
  • Time and Date of Visit
  • Time Spent on Pages
  • Other relevant statistics

Call Recording

We may record calls for training and quality assurance. You will be informed at the start of any call that is being recorded. Recordings are stored securely, with limited access, and retained only as necessary.

Cookies

A cookie is a small file stored on your computer to analyse web traffic or enhance site functionality. You can configure your browser to refuse cookies, but this may limit certain website features.

Cookies only collect data you choose to share and do not grant access to your computer or personal files.

Control Over Your Personal Information

You have the right to:

  • Remove your personal information from our database.
  • Limit the purposes for which your information is used.
  • Opt-out of contracts or dealings involving your personal information.

Our team is available to assist you with these requests.

Withdrawal of Consent

You may object to our use or disclosure of your personal information at any time by contacting us at info@flrs.co.uk. Please note that withdrawal of consent may impact our ability to provide services or fulfil contractual obligations.

FLR’s Rights

You acknowledge and agree that FLR may disclose your personal information to legal, regulatory, or governmental authorities if there are reasonable grounds to do so. This may include compliance with investigations, orders, or requests. To the extent permitted by law, you waive any rights to take action against FLR for such disclosures.

For further inquiries or assistance, please contact us at info@flrs.co.uk.