James is a project manager at a fast-moving marketing agency. He’s good at what he does — but like many teams, his was drowning in digital noise. Calls were happening one place, chats in another, video links buried in calendar invites. Missed messages. Missed calls. Missed opportunities.
Sound familiar?
The Turning Point: Bringing It All Together with Operator Connect
That all changed when James rolled out Operator Connect for Microsoft Teams.
Suddenly, every voice call, meeting and message was right there in Teams — no more app-hopping, no more missed comms. The whole team could call clients, answer inbound calls and join meetings from one place. It didn’t just make life easier. It made the whole agency sharper.
Why It Worked
- One number, everywhere. The team kept their existing phone numbers and used them across devices. Whether in the office or working remotely, they were always reachable.
- No retraining. No resistance. Because everything ran inside Teams — which they were already using — adoption was seamless.
- Real savings. The switch to a cloud-based phone system meant fewer licences, less hardware, and better control over costs. Big tick for finance.
- With Call Analytics, James didn’t just see the numbers—he understood the trends developing. Add Wallboards to bring that data to life on the floor, and Call Recording to drill down into quality and compliance. Together, these tools support smarter decision-making across their entire team.
The Result? More Focus. Less Friction.
By streamlining the way the team talked — internally and with clients — James gave his agency back time. Time to focus. Time to create. Time to deliver better results.
Operator Connect didn’t just simplify their setup. It helped them perform at their best.
We at FLRS can help you do the same. Contact us to know more about Operator Connect.