Should your organisation consider incorporating 1-Voice2Teams? 

Telecoms  |     |  

The outbreak of COVID-19 and the need for a virtual means of connection during the pandemic skyrocketed Zoom and Microsoft Teams from relative obscurity into a mainstay of society. 

Today, they have emerged as household names, being used by kindergarteners and seniors, schools and churches to businesses to connect.

Although hundreds of millions of people use one or both platforms for video conferencing, Teams is believed to do much more for businesses when integrated with an enterprise-level voice communications platform.

In fact, Microsoft Teams has been on a growth curve since the early part of 2020. The latest reported figures indicate the service has 115 million daily active users worldwide (November 2020). As users continue to flock to the service, driven by the need for a reliable collaboration tool deeply embedded in the Microsoft software estate, it would appear the product is only heading upward. 

1-Voice2Teams for your organisation

Since the launch of 1-Voice2Teams at the end of 2019, the demand for Microsoft Direct Routing has exploded exponentially due to the global increase in homeworking and every other facility for remote communication and connection.

Should your organisation consider incorporating 1-Voice2Teams? Below are the advantages: 

  1. Make calls from any device that has your Microsoft Teams account enabled (PC/Laptop/Tablet/Smartphone)
  2. Bring your existing UK landline numbers
  3. Take new numbers for any UK geographic location
  4. Bring international numbers
  5. Fully managed number porting process
  6. No need to leave the Microsoft Teams interface to make and receive calls
  7. Add best of breed Call Recording and Speech Analytics from Dubber
  8. Add best of breed Call Analytics, Reporting and Live Wallboards from Akixi
  9. Add best of breed Contact Centre Solution from Unity for Omni Channel working, making it easier for your clients to interact and connect with your business
  10. Mix and match license types

Depending on your organisation’s needs, you get to pick from any one of the following options to enrich and enhance your Microsoft Teams telephony experience:

  1. 1-Voice2Teams Lite is the entry-level integration, which works best for users who need to make and receive external calls with no change to their Microsoft Teams experience. The telephone keypad is enabled, a DDI is allocated, and it also includes the voicemail feature.
  2. 1-Voice2Teams Standard and Premium allow the best of breed overlays such as the Dubber PCI-Compliant Call Recording, Akixi Call Analytics and the Unity Contact Centre, all seamlessly integrating Teams with the fully-fledged Cisco BroadSoft cloud PBX.
  3. Microsoft Teams-embedded IP Phones from leading manufacturers Poly and Yealink are best for users who prefer a desk phone. These devices are available on either the CAPEX or OPEX models.

If your organisation is on the lookout for an enterprise voice system such as VoIP that integrates natively with Microsoft Teams, your organisation should opt for a technology solutions provider such as FLR Spectron that can ensure the entire platform is working optimally and troubleshoot any issues quickly.

It is also important to ensure your provider is proficient with telecommunications so they can seamlessly integrate and support both the enterprise voice services and Microsoft services. Contact FLR Spectron to learn more.