Mismanaged IT operations can hurt your business by weakening network security, reducing resilience during peak demand and diminishing the quality of services for end-users. To be prepared, your company’s security posture needs to be strong, agile and aligned to your business goals. This requires extensive investments and frequent upgradation.
At FLR Technology, with our winning combination of skills, acumen and technology, we effectively manage your security while you take care of your business.
Getting the most from your investment in your systems and driving continuous improvement depends on the effective supervision of your information management systems.
Improving the performance and value of your applications is no easy task, especially with today’s increasing global competition. Tight budgets, increased system complexity, customer service pressure and changing business requirements make it difficult for companies to ensure that their applications are delivering the maximum value. As such, we offer application operations services that provide the expertise, skills, solutions, and quality you need to successfully build, run and further develop your applications
Support
FLR Technology provides large & small clients with a broad spectrum of support services.
• Product enhancements and updates
• End-user assistance
• Corrective support
• Proactive system maintenance
Some of our customers rely on us to provide global, 24/7 support, all year round. Other customers need only guaranteed response times during office hours. Regardless of your need, together, we can find the support level that suits you and your organisation.
Application Operations
Ensure the availability, performance and continuity of run-time of your business-critical applications while controlling operational costs. FLR’s application operations are based on best practices and industry-standard ITIL service management processes.
We run your applications professionally, thereby increasing the value of these assets by ensuring high availability, high performance, and cost control. This service gives you the following advantages:
• Secure application operations without disruptions and interruptions
• Guaranteed response time when using the application
• Professional change management and change handling
• Automated operating procedures with monitoring and alerts
• Quick troubleshooting and administration of applications in close cooperation with the server and database administrators
• Increased profits through lower costs, better availability, and satisfied users
• Management of third-party suppliers
Our 24/7/365 network support services are the cornerstone of our managed IT services. We deliver 24-hour remote monitoring, troubleshooting, management, and remediation of your LAN, WAN, switches, routers, WAPs, firewalls, and network connectivity. Our professional technicians ensure that your network runs at peak performance continuously.
Our 24/7/365 IT Service Desk supports more than 250 businesses worldwide with a dedicated, highly trained team of Service Desk Engineers who are ready 24 hours a day, seven days a week, 365 days a year. Our team of Service Desk Engineers acts as a single point of contact between your users, business processes and IT Services.
We offer a comprehensive IT procurement service to identify, shortlist, purchase and deliver hardware, software and third-party services, making it easier for organisations to fulfil their IT equipment and service procurement requirements. This service not only guarantees the best price in the marketplace but also secures the best value for your company.
Asset management is a specialist top-up service to the procurement service that ensures your organisation’s procured IT assets are deployed, accounted for, maintained, disposed of, and upgraded on an ongoing basis. IT assets include software, hardware systems and IT-related third-party services. At FLR Technology, we ensure you keep track of all your assets-hardware and software throughout their entire lifecycle and gain visibility and control over your IT assets and costs.
Data center virtualization:
It is a valuable tool for any organisation that wants to virtualise its data. Businesses that need a versatile data centre but lack the physical space or maintenance staff can use data centre virtualisation. The emergence of public cloud infrastructure has led to the evolution of virtualisation, where its power has extended to software-defined storage (SDS) and software-defined networking (SDN). Apart from offering traditional consulting services for virtualised data centres, FLR Technology also offers unified virtualisation-as-a-service (uVaaS). We take over the client’s hardware, virtualise it, and rent it back to the clients. Several organisations have successfully undertaken data centre virtualisation services by partnering with us for data centre virtualisation.
Data Center Hosting
FLR Technology delivers secure connectivity, hosted services, co-location and disaster recovery services through the investment and establishment of our tier 3 data centre. We help you stay connected and keep your IT running whether your primary IT is hosted or on-premises, our failover capabilities mean you can automate the services to a secondary site for minimum downtime and elimination of business disruption.
Our data centre offers high levels of site and server security resilience and a carefully controlled environment to optimise server performance, minimise costs and provide 24/7 functionality.
How can we help?
At FLR Technology, we’re driven to grow your business and deliver with your goals. Whatever your challenge, let’s talk about how we can work together.
✔ Technology roadmap and support to achieve your business objectives and goals.
✔ Deep industry expertise, latest IT advancements to help you stay ahead of the curve
✔ Personalised marketing campaigns and data-driven solutions
✔ Solutions complaint with the best industry standards to drive business value