In today’s fast-paced world, we all demand reliability: from our copiers and printers to our computers and Internet connections. Phones are no exception.
The old telephone infrastructure is becoming obsolete, and VoIP has improved drastically in the last few years. Not only does it allow you to make and receive calls over the Internet, but you can also integrate your phone system with your business systems for more efficiency and better customer service. VoIP also offers excellent features, increased reliability, and quality sound, all at a low cost.
If you’re considering the migration process to VoIP, here is a list of things to keep in mind before you do.
1. Have a high-quality internet connection
A healthy VoIP system is dependent on a fast and stable internet connection. A wired broadband connection with at least 100 kbps (or 0.1 Mbps) per line is recommended, with both download and upload speeds meeting this requirement. A fibre-optic connection is best, but a business-class cable or DSL internet connection would also work.
2. Double-Check Network Components
Often, voice quality problems are mainly caused due to poor network components. If you use a wireless router or multiple routers, you’ll need to make some changes. This system generally works best when it is connected directly to the router or switch setup. However, large offices might require a VLAN configuration. We would recommend you use a switch instead of layered routers as they can cause technical issues. Getting an expert to conduct a site survey or an analysis of your network will go a long way in identifying potential component-driven problems.
3. Find the right VoIP provider
Excellent internet service, the perfect network, and top-of-the-line phones don’t necessarily guarantee better call quality. It is the centre of your VoIP provider that is most essential to determine the success of your system. At FLR Telecoms, we can get your phones connected to the fastest, lowest-latency VoIP servers for the highest-quality phone calls.
4. Decide on free phone features
Once you’ve chosen your ideal VoIP provider, it’s time to implement business phone features, which allow you to do a whole lot more than make or receiving phone calls. These features can include:
· IVR (interactive voice response)
· Automatic calling forwarding when busy
· Call queuing
· Conference bridge
· Extension dialling
· Voicemail forwarding
· VoIP number porting
5. Choose VoIP hardware
You will also need to select the appropriate VoIP hardware. We recommend opting for VoIP phones to maintain the desk phone setup. VoIP headsets might be required if you need a hands-free option. If you want to use internet-connected equipment, a VoIP softphone will work best.
6. Train Your Employees
Save yourself time and productivity by ensuring your team is trained and has the knowledge they need before you completely switch over. You can do this in-person, training, manuals, or even tutorial videos.
Ultimately, your business communication system is vital to your success. The quality of the connection, how professional the greeting is, and the ease with which callers can reach you and navigate your menus speak volumes about the quality and care you put into your business and clients.
At FLR Telecoms, call quality, security, and reliability are things you don’t need to worry about anymore.